FAQs

1. What payment methods do you accept?

- We accept various payment methods including credit cards (Visa, MasterCard, American Express), via secure payment by Stripe payment gateway  available at checkout.

 

2. How can I track my order?

- After placing an order, you will receive an email with tracking information. You can also log into your account on our website or 17track to view your order status and tracking details.

3. How do I contact customer support?

-You can reach our customer support team via the Contact Us page, by emailing CSteam@feetforwardstyles, or by calling our customer service number at +66981568153

4. Can I modify or cancel my order?

- If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.

5. Are my personal and payment details secure?

- Absolutely. We take your security very seriously. Our website is equipped with state-of-the-art encryption (SSL) to ensure that your personal and payment details are protected during transmission. We also comply with the highest standards of online security (PCI-DSS) to safeguard your data. Additionally, we conduct regular security audits and updates to prevent any unauthorized access. Your trust and security are our highest priorities.

6. What is your policy on privacy and data protection?

- We take your privacy and data protection seriously. Our policy ensures that any personal information collected from you is securely stored and used only for the purposes outlined in our Privacy Policy. We adhere to strict industry standards and protocols to safeguard your data against unauthorized access, disclosure, or misuse. Your trust is important to us, and we are committed to maintaining the highest levels of confidentiality and security.

7. How do I apply a discount code?

- During checkout, enter your discount code in the designated field and click "Apply." The discount will be reflected in your total.

8. Can I change my shipping address after placing an order?

- If you need to change your shipping address, please contact us as soon as possible. We will do our best to update the address before the order is shipped.

9. What should I do if I receive a damaged item?

- If you receive a damaged item, please contact our customer support immediately with a photo of the damage and your order number. We will arrange for a replacement or refund.

10. Can I return an item?

- Yes, you can return an item within 30 days of receiving your order. To initiate a return, please follow these steps:

          1. Contact our customer support team via email at CSteam@feetforwardstyles.com or through our Contact Us page to request a return authorization.

          2. We will send process how to return item or address to you.

          3. Ensure the item is in its original condition, unused, and with all original packaging and tags.

          4. Pack the item securely and Drop off the package at your nearest USPS.

Upon receiving and inspecting the returned item, we will process your refund or exchange within 7 business days. Please note that original shipping costs are non-refundable, and return shipping costs may apply unless the return is due to our error or a defective product. For more details, please refer to our Return Policy page.

 

11. How do I leave a review for a product?

- We appreciate your feedback! To leave a review for a product, please follow these steps:

          1. Navigate to the product page of the item you wish to review.

          2. Scroll down to the review section on the product page.

          3. Click on the "Write a Review" button.

          4. Rate the product by selecting the appropriate number of stars and write your review in the provided text box.

          5. Click "Submit" to post your review.

Your feedback helps us improve our products and services. Thank you for taking the time to share your experience!

12. Can I place an order over the phone?

- For security reasons, we do not accept orders over the phone. Please place your order directly through our secure website.

13. What are your business hours?

- We are available to assist you around the clock! Our customer support team operates 24 hours a day, 7 days a week to ensure we're here when you need us. You can reach us via email, phone, or through our Contact Us page at any time.

14. What if I have a question that's not listed here?

- If you have a question that is not covered in our FAQs, we encourage you to reach out to us directly through our Contact Us page. Our customer support team is available to assist you with any inquiries or concerns you may have. We strive to provide prompt and helpful responses to ensure your satisfaction.